There are two possible question types in this section, so make sure to practice both. One requires you to place an order for a service or product from your company, while the other requires you to make a complaint about a service or product from your company to the appropriate authority.
1.Order Product/Service
Hello, this is [Name] from [Company].
I am calling to place an order.
We would like to order [quantity] of [product].
Could you tell me the cost and delivery time?
Please call me back at [number]. The best time to reach me is [time].
Thank you. Goodbye.
Sample Answer:
Hello, this is Ram Sharma from ABC Company.
I am calling to place a food order with your company. We would like to order 100 kilograms of rice and 50 kilograms of vegetables for our business.
Could you please tell me the total cost of the order? I would also like to know how long the delivery will take and whether the items are currently available.
Please call me back at 9841234567. The best time to reach me is between 6:00 p.m. and 8:00 p.m.
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2. Complain about your past Order/service
Hello, this is [Name] from [Company].
I am calling regarding a product/service that I recently purchased from your company.
I am having some problems with it. First, [problem 1]. Second, [problem 2]. In addition, [problem 3].
Could you please check these problems and solve them as soon as possible?
Please call me back at [phone number]. The best time to reach me is [time].
Sample Answer:
Problem/complain: Hello, this is Ram Sharma from ABC Company. I am calling regarding a product/service that I recently purchased from your company.
I am having some problems with it. First, the product arrived damaged. Second, some parts are missing. In addition, it is not working properly. These problems have caused inconvenience, and I cannot use the product properly.
I would love it if you could check these problems and solve them as soon as possible. I would also like you to confirm what action will be taken and when I can expect the issue to be resolved.
Please call me back at 9841234567. The best time to reach me is between 6:00 p.m. and 8:00 p.m.
Thank you for your assistance. I look forward to hearing from you soon. Goodbye.
Prepared by Lotus International Education, Jhapa.