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PART 5 – Leave a Message: Questions and Answers: Cambridge Upskill English Test

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PART 5 – Leave a Message: Questions and Answers for Speaking Test Preparation

SET 1 – Training Course Enquiry

Question

Situation:

Your supervisor has asked you to contact a training centre about a first-aid course for employees.

You are calling to leave a message for the course coordinator.

In your message:

  • Say who you are and where you work.
  • Explain how many employees need the training.
  • Ask about course fees and available dates.
  • Leave your contact number and mention when you are available.

Answer

Hello, my name is Ramesh Adhikari, and I am calling from Sunrise Manufacturing Company.

Our company would like to arrange a first-aid training course for 20 employees. Therefore, I would like to know which dates are available next month.

In addition, could you please provide information about the course fees and whether there are any discounts for group bookings?

You can contact me at 9841234567. I am available between 9 a.m. and 5 p.m. on weekdays.

Thank you for your assistance. I look forward to hearing from you soon. Goodbye.

SET 2 – Equipment Repair Request

Question

Situation:

The photocopy machine at your workplace is not working properly.

Your manager has asked you to contact a repair company.

You are calling to leave a message for the maintenance team.

In your message:

  • Say who you are and where you work.
  • Describe the problem with the machine.
  • Ask when a technician can visit.
  • Leave your contact number and mention the best time to call you back.

Answer

Hello, my name is Anita Sharma, and I am calling from Global Business Services.

I am contacting you because our office photocopy machine is not working properly. It frequently jams paper, and furthermore, it stops printing after a few copies.

Could you please let us know when a technician can visit our office to inspect and repair the machine?

You can reach me at 9812345678. I am available from 8:30 a.m. to 4:30 p.m. on weekdays.

Thank you for your help. I look forward to your response. Goodbye.

SET 3 – Booking a Meeting Room

Question

Situation:

Your company is planning an important business meeting.

Your supervisor has asked you to contact a conference centre.

You are calling to leave a message for the booking office.

In your message:

  • Say who you are and where you work.
  • Explain the date and number of attendees.
  • Ask about room availability and cost.
  • Leave your contact details and mention when you are available.

Answer

Hello, my name is Suman Rai, and I am calling from Horizon Trading Company.

Our company is planning an important business meeting on 15 August, and we expect around 40 attendees. Therefore, we would like to enquire about room availability on that date.

In addition, could you please provide details about the room rental cost and the facilities included?

You can contact me at 9865432109. I am available between 9 a.m. and 6 p.m. from Monday to Friday.

Thank you for your assistance. I look forward to hearing from you. Goodbye.

SET 4 – Staff Transport Arrangement

Question

Situation:

Your workplace is organizing a staff event in another city.

Your manager has asked you to contact a transport company.

You are calling to leave a message for the customer service department.

In your message:

  • Say who you are and where you work.
  • Explain how many people need transportation.
  • Ask about vehicle options and prices.
  • Leave your contact number and mention when you are available.

Answer

Hello, my name is Deepa Thapa, and I am calling from Mountain View Enterprises.

We are organizing a staff event in another city, and we need transportation for 35 employees. Therefore, I would like information about your available vehicles.

Could you also tell us about the prices and whether there are any discounts for large groups?

You can contact me at 9801122334. I am available from 9 a.m. to 5 p.m. on weekdays.

Thank you for your time. I look forward to your reply. Goodbye.

SET 5 – Catering Service Enquiry

Question

Situation:

Your workplace is hosting a special event next month.

Your supervisor has asked you to contact a catering company.

You are calling to leave a message for the sales team.

In your message:

  • Say who you are and where you work.
  • Explain the type of event and number of guests.
  • Ask about menu options and pricing.
  • Leave your contact number and mention when you are available.

Answer

Hello, my name is Priya Gurung, and I am calling from Elite Corporate Solutions.

Our company is hosting an employee appreciation event next month, and we expect around 100 guests. Therefore, we are interested in your catering services.

Could you please provide information about your menu options and pricing packages? Furthermore, we would like to know whether vegetarian meals are available.

You can contact me at 9876543210. I am available between 8 a.m. and 5 p.m. on weekdays.

Thank you for your assistance. I look forward to hearing from you soon. Goodbye.

SET 6 – Hotel Accommodation Booking

Question

Situation:

Your company is sending staff to attend a conference.

Your manager has asked you to contact a hotel.

You are calling to leave a message for the reservations team.

In your message:

  • Say who you are and where you work.
  • Explain how many rooms you need and for which dates.
  • Ask about room rates and facilities.
  • Leave your contact details and mention when you are available.

Answer

Hello, my name is Bikram KC, and I am calling from Everest Consulting Group.

Our company is sending staff to attend a conference, and we need 15 rooms from 10 September to 14 September. Therefore, I would like to enquire about room availability.

In addition, could you please provide information about room rates, breakfast services, and conference facilities?

You can contact me at 9856789012. I am available from 9 a.m. to 5 p.m. on weekdays.

Thank you for your help. I look forward to your response. Goodbye.

SET 7 – Office Furniture Order

Question

Situation:

Your workplace is expanding and needs new furniture.

Your supervisor has asked you to contact a furniture supplier.

You are calling to leave a message for the sales department.

In your message:

  • Say who you are and where you work.
  • Explain what furniture you need and the quantity.
  • Ask about prices and delivery time.
  • Leave your contact number and mention when you are available.

Answer

Hello, my name is Nisha Adhikari, and I am calling from Future Tech Solutions.

As our office is expanding, we need 20 office desks, 20 chairs, and 5 filing cabinets. Therefore, I would like information about your products and pricing.

Could you please let us know the total cost and the estimated delivery time? In addition, we would like to know whether bulk-order discounts are available.

You can contact me at 9811122233. I am available from 8:30 a.m. to 5 p.m. on weekdays.

Thank you for your assistance. I look forward to hearing from you soon. Goodbye.

SET 8 – Building Maintenance Request

Question

Situation:

There is a problem with the air conditioning system in your office.

Your manager has asked you to contact a maintenance company.

You are calling to leave a message for the service team.

In your message:

  • Say who you are and where you work.
  • Describe the problem.
  • Ask when repairs can be carried out.
  • Leave your contact details and mention when you are available.

Answer

Hello, my name is Rajesh Shrestha, and I am calling from Cityline Business Centre.

I am contacting you because our office air conditioning system is not cooling properly. As a result, several work areas have become uncomfortable for staff.

Could you please let us know when repairs can be carried out? We would appreciate a technician visiting our office as soon as possible.

You can contact me at 9845566778. I am available between 9 a.m. and 5 p.m. on weekdays.

Thank you for your support. I look forward to your reply. Goodbye.

SET 9 – Community Event Planning

Question

Situation:

Your organization is planning a community event.

Your supervisor has asked you to contact an event management company.

You are calling to leave a message for the event coordinator.

In your message:

  • Say who you are and where you work.
  • Explain the type of event and expected number of attendees.
  • Ask about available services and costs.
  • Leave your contact number and mention when you are available.

Answer

Hello, my name is Sarita Rai, and I am calling from Helping Hands Organization.

We are planning a community event next month and expect approximately 300 attendees. Therefore, we would like to know more about your event management services.

Could you please provide information about the services you offer and the related costs? Furthermore, we would like to know whether you can arrange entertainment and venue decoration.

You can contact me at 9866778899. I am available from 9 a.m. to 5 p.m. on weekdays.

Thank you for your assistance. I look forward to hearing from you soon. Goodbye.

SET 10 – IT Support Request

Question

Situation:

Several computers in your office are experiencing technical issues.

Your manager has asked you to contact an IT support company.

You are calling to leave a message for the technical support team.

In your message:

  • Say who you are and where you work.
  • Explain the technical problems.
  • Ask when support can be provided.
  • Leave your contact details and mention when you are available.

Answer

Hello, my name is Kiran Thapa, and I am calling from Digital Solutions Pvt. Ltd.

Several computers in our office are experiencing technical issues. Some systems are running very slowly, while others cannot connect to the network. As a result, employees are having difficulty completing their work.

Could you please let us know when technical support can be provided? We would appreciate assistance as soon as possible.

You can contact me at 9809988776. I am available between 8 a.m. and 5 p.m. from Monday to Friday.

Thank you for your help. I look forward to your response. Goodbye.

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